Common login errors

When trying to login, you may face some common errors that can be worked around easily.

Wrong url

Error displayed: "Oops!, something went wrong"

It may be possible that you are trying to access our platform through an invalid link or a bookmark that includes temporary token in the URL.

In order to log into the CYBELANGEL platform, you need to follow this link: https://platform.cybelangel.com

You can then enter your login and password.

Log in with Google

Logging in with Google is a feature restricted to CybelAngel staff for the moment.

As a customer, please do not use it.

Clock, VPN or SSL Interception

Error displayed: "LOOKS LIKE SOMETHING WENT WRONG. PLEASE RETRY".

This issue may arise from two known causes: desynchronized clock (with or without VPN) and SSL interception.

Desynchronized clock

Our authentication provider uses temporary tokens to verify your identity. Those tokens have a very short life duration and expires quickly.

If you see this error message, it may be related to timezones and your computer clock synchronization.

In order to remediate this issue, you may try the following solutions:

1) Check your computer clock is properly synchronized

2) Check your computer clock matches the timezone you're currently in or trying to connect from (if you're using a VPN for instance).

SSL Interception

There is a known issue with solutions providing SSL Interception to safely browse the Internet, such as Trend Micro Web Security. You either have to add an exception to these solutions when using our platform, or import another trusted certificate in your solution (see this article).

My Microsoft Authenticator code is not working

Error: SEEMS THAT YOUR CODE IS NOT VALID, PLEASE CHECK AND RETRY.

If you device is not using UTC to generate the code, it can result in an incorrect code. 

None of this works!

If none of the above solutions works, please create a ticket with our support department.